Primal Technologies has long been a market leader in a breadth of features offered with
our Standard, Advanced, and Visual Voicemail categories of Voicemail Service. Primal Technologies
Voicemail has been developed over 20 years with a comprehensive set of features for both Landline and
Wireless operators supported including Auto-Attendant, Dial by Extension, Dial by Name, Multi-line /
Family mailboxes, Voicemail-to-Email, and a customized Responsive WWW Self-Care portal for subscribers
to manage/review their voice messages and their personal Voicemail settings. Primal Technologies
Voicemail offers so many features and flexibility that we have customers that resell Primal Voicemail
to companies, looking for hosted Voicemail services.
While support for native iPhone and native Android have been available for a few years, Primal Technologies also continues to add new features to meet the requirements for the next generation of consumers. Recent additions also include Facebook, WhatsApp message notification integration. A variety of transcription engines is also supported for Speech-to-Text integration.
A partial list of some of the features used by many of our customers today is shown below:
- ▪ Auto-Attendant / Dial by name, extension to reach specific VM box
- ▪ Group Lists
- ▪ Multiple greetings
- ▪ Out-Calling
- ▪ Follow-Me
- ▪ Responsive WWW Self-Care Access to Voicemail Administration and Message Management. The subscriber can self-administer how they wish to receive MWI and their deposited voice messages
- ▪ Voicemail to Email (.wav or .mp3 attachment)
- ▪ Landline/Wireless VM single mailbox integration
- ▪ Scheduled greetings, scheduled call-forwarding
- ▪ Support for various Message Waiting Indicator (MWI) formats
- ▪ Support for multiple codecs such as G711, G722, AMR-NB, AMR-WB
- ▪ Support for MWI and Outbound calling steering digits
- ▪ Google and Nuance and other 3rd Party Transcription Speech-to-Text Interworking supporting numerous languages and dialects
- ▪ Voice-to-Text delivery by SMS, Email, WWW Self-Care, Visual VM, Facebook, and WhatsApp
- ▪ Native iPhone Visual Voicemail
- ▪ Native Android Visual Voicemail
Primal Technologies offers such a diverse set of ways for which subscribers can choose to be notified of a deposited voice message, which makes it extremely convenient for the subscriber while also opening a wealth of possibilities for the mobile network operator to charge for monthly feature “add-ons”.
Primal Technologies offers a range of deployment options, including Voicemail and Visual Voicemail deployment into any MNO’s private cloud environment (e.g., OpenStack, VMware), or alternatively from the Primal public cloud. Containerized Kubernetes/YAML Cluster deployments are also available for those Network Operators that are ready.