Primal Technologies Engineering provides 24 X 7 support to all our customers after a successful installation of Primal applications. Support is categorized as Emergency or Non-Emergency and is detailed in the Primal Technical Support document that you can obtain from your Account Manager.
If you do not have access to the Non-Emergency ticket system below send an email to
support@primaltech.com.
Technical Support
• Available 24 x 7 from the Engineering Team
• Expect a call back within 30 minutes
Technical Support
• Available 24 X 7 from Engineering and Development
• Initial Response within 1/2 Business Day
Primal Technologies has been a leading provider of enhanced services for telecommunications network operators as their networks evolved from 2G to 5G. Our Open Services Environment (OSE) is built on top of a powerful microservice architecture, allowing for improved resource utilization, faster and more reliable performance while offering enhanced scalability and flexibility. The OSE is available for businesses of all sizes and is designed for easy integration with existing systems, allowing businesses to quickly and easily migrate their existing applications to the new platform.