Primal Technologies Inc.
Signs CityTel for Next Generation Voice Mail


Mississauga, August 1 2003 - Primal Technologies Inc., ( www.primaltech.com) of Mississauga, a provider of specialized Intelligent Network applications for the telecommunications industry, has signed CityTel for a combination landline-wireless Next Generation Voice Mail solution.

Operating on the Primal Service Node (PSN), CityTel will be offering traditional Voice Mail and Unified Communications features. "In addition to basic Voice Mail, Fax To Email, Voice Mail to Email, Outlook Name Screen Pops and WWW Voice Mail will all be part of the solution for CityTel" says Primal's vice president Michael Conway. "Our single PSN has all the capability to offer these features with even more features in the development path to be downloaded".

"To effectively monitor the voice mails services on the PSN, the solution is offered with a tightly integrated network monitoring tool: Primal Skylight – a graphical user interface (GUI) that runs on the desktop and connects to the PSN which is processing all the voice calls," adds Conway. "This enhanced tool allows Network Operations, Customer Service and Marketing to administer the system easily and effectively."

CityTel provides landline and wireless service in Prince Rupert British Columbia. To service these two major customer groups CityTel was requiring a platform that can service the uniqueness of each side without utilizing two different systems. CityTel's history began when the City of Prince Rupert purchased it in 1910 and since then, CityTel has been offering world-class telecommunications products and services to its customers. CityTel is the only independent and municipally-owned telco in Western Canada and has proved to be an aggressive competitor in telecommunications. Keeping pace with a rapidly changing industry, CityTel has made significant investment in the infrastructure in Prince Rupert with recent moves into cellular and Internet service.

About Primal Technologies Inc.
Headquartered in Mississauga and established in 1997, Primal Technologies Inc. is focused on developing innovative software applications for the emerging telecommunications market on its Primal Service Node. Its products and services are used by companies including MTS, MCI, Telus, Lucent Technologies Inc., Unite, Chariton Valley, AT&T, and Bearing Point.

The Primal Service Node is an open system telecom platform, which supports multiple protocols, including IP, PRI, SS7, ISUP and IS41. This architecture allows Primal Technologies to quickly develop new applications that meet the high reliability requirements of the telecom industry. The PSN is highly scaleable to support 1 to 96 T1/E1s of traffic.

For more information visit its web site at: www.primaltech.com